

In this situation, users receive the following error message: An error occurredĪn error occurred. Users can't sign in if the Microsoft 365 organization uses AD FS and forms-based authentication is turned off on the AD FS server. Contact your administrator" when you try to sign in to an Office 2016 or Office 2013 modern authentication app Office 2013 and Microsoft 365 Apps for enterprise modern authentication: Things to know before onboarding More information Issue: "An error occurred. The wiki page lists other known issues and workarounds. If you have an issue that's not listed in this article, go to the following Microsoft TechNet wiki page. To resolve this issue, contact your administrator and refer to this article.ĭesktop single sign-on (SSO) with AD FS fails Contact your administrator" message when you try to sign in to an Office 2016 or Office 2013 modern authentication app The following table lists known issues and recommended solutions.

This article also contains resources for IT administrators to address reports about Active Directory Federation Services (AD FS) issues that are specific to Office for Windows platforms.


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